Privacy Policy

Last updated: 27th April 2026

1. Introduction

Welcome to Linen and Stone Ltd (“we,” “our,” or “us”).

We are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website or purchase from us.

2. Information We Collect

We may collect and process the following data:

a. Personal Information

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number (if provided)

b. Order & Payment Information

  • Purchase details

  • Payment information (processed securely via third-party providers — we do not store full card details)

c. Technical Data

  • IP address

  • Browser type and version

  • Device and usage data

d. Marketing Preferences

  • Your preferences in receiving marketing communications from us

3. How We Use Your Information

We use your data to:

  • Process and deliver your orders

  • Manage payments and refunds

  • Communicate with you about your orders

  • Send newsletters and marketing emails (only if you opt in)

  • Improve our website, products, and services

  • Comply with legal obligations

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Contractual necessity – to process and deliver your orders

  • Consent – for sending marketing emails and newsletters

  • Legal obligation – for record-keeping and tax purposes

  • Legitimate interests – to improve our services and prevent fraud

5. How We Share Your Information

We may share your data with:

  • Payment processors (e.g. Square, PayPal or similar providers)

  • Delivery and logistics providers

  • Website hosting and IT service providers

  • Professional advisors (e.g. accountants, legal)

All third parties are required to respect your data and keep it secure.

6. International Transfers

If any of our service providers are based outside the UK, we ensure your data is protected through appropriate safeguards such as standard contractual clauses.

7. Data Retention

We retain your data only as long as necessary:

  • Order data: typically up to 6 years for tax/legal purposes

  • Marketing data: until you withdraw consent or unsubscribe

8. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to processing

  • Withdraw consent at any time (for marketing)

  • Lodge a complaint with the Information Commissioner's Office

To exercise your rights, contact us at: hello@linenandstone.co.uk

9. Cookies

We use cookies to:

  • Ensure the website functions properly

  • Analyse website traffic

  • Improve your experience

You can control cookies through your browser settings.

10. Data Security

We take appropriate security measures to protect your personal data, including encryption and secure third-party payment processing.

However, no system is completely secure, and we cannot guarantee absolute security.

11. Children’s Privacy

Our website is not intended for children, and we do not knowingly collect data from anyone under 13.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.

13. Contact Us

If you have any questions about this Privacy Policy or your data, please contact:

Linen and Stone
Email: hello@linenandstone.co.uk